Read Our Reviews

Why Customers Love West Michigan Carpet & Tile

Everyone here at West Michigan Carpet & Tile would like to thank you for either choosing or considering us for your project. It is a pleasure to work with every one of our clients and their flooring project.

We would appreciate hearing about your experience and encourage you to leave us a quick review on Google. We strive to give you five-star service every time. If you aren't satisfied for any reason, please contact us right away so we may address your concerns. Our main priority is to earn your loyalty by providing complete satisfaction. Please click the Google image to leave a review.

(note: you will need to be logged into your Google account to leave your review, thank you.)

5 Star Rating
The nicest people to work with, and an excellent selection of carpet, flooring and stone. I'm going to have my room measured, carpet ordered and installed within a couple weeks. I checked out one of the bigger stores and it was going to take over a month just to get the carpet in. Annalise even spent time answering my question about the stone you buy for fireplaces knowing it was for a house in another state and they wouldn't get that sale. I really appreciate the customer service they give and knowledge of the product they sale and install. Save yourself some time and go here first.

-Melanie R

5 Star Rating
This place is by far the best in Kalamazoo area to by flooring. The staff is friendly and knowledgeable and the results are stunning. I will use them for all my future carpet and flooring!

-Robin H.

5 Star Rating
I've waited over a year to get new carpet after I bought my living room furniture in 2019.   Since I love to keep my business local, I checked out West Michigan Carpet in Mattawan when I had time off in late December 2020.  I was very impressed with their selection.  I picked out a couple of samples, but when I got home they didn't exactly scream "this is it".   Went back a week later and did some more looking and found another carpet sample, which went perfect with my furniture.   The sales consultants at West Michigan Carpet are very professional and just super nice.  Vince came out to measure my space on a Friday and by Monday I had the quote.  I placed the order on Tuesday and within two weeks the carpet arrived.  And kudos for me, someone had to cancel their install so I was able to jump in and have mine installed the next day after they called to tell me my carpet was in.  

The installers showed up by 8am and by 12pm I was enjoying my new carpet.       I couldn't be more happier.   The installers are contracted through West Michigan Carpet.   Very courteous men who moved my furniture, tore up the old, laid the paid & new carpet, put back my furniture, and took all the old carpet away.   No complaints at all.

Thank you to West Michigan Carpet for helping me make my home look wonderful!

-Pam W.

5 Star Rating
West Michigan Carpet was extremely helpful in assisting me in getting a small section of my damaged carpet repaired. They certainly saved me an awful lot of money. They must have a call to service on their heart, as none of the other local carpet stores were even interested in solving my problem. Of course, they all wanted to quote me a hefty price on brand new carpeting . You can bet that I'll be directing all my future flooring needs to West Michigan Carpet. You just can't put a price on the good will their actions generated. They get a big thumbs up  from me.

-Mark P.

5 Star Rating
Wonderful experience from the beginning to end. Vince was very helpful in picking out color and quality and the installers were unbelievably hard workers. Would highly recommend!

-Conni A.

5 Star Rating
Very nice staff

-David P.

5 Star Rating
Once remediation had been completed following a recent tub overflow, we contacted the store (not West Michigan Carpet and Tile) from which we had purchased the carpeting in our house to replace damaged padding and re-install the carpet. After more than three weeks of runaround, we had still not gotten an installation date which, we had been told, would be at least six weeks later. A friend suggested that I contact Vince Marsilio, West Michigan Carpet and Tile's owner. We called him on Saturday afternoon. Monday, after his store closed, he came to our house and measured the needed padding. By 8:30 that night, we had received an email containing his estimate and were told that he had an installation crew available the following afternoon! Of course, we said "Yes!" and shortly before 11:00 AM the next morning, Ireneo and Maria arrived. Four hours later, this lovely couple had finished the re-installation and had done a beautiful job. That, my friends, is old-fashioned service! Oh, and Vince's bill was less than half what that other store had wanted to charge us. If you need flooring, West Michigan Carpet and Tile is your best choice for quality materials, attractive prices, and outstanding service.

P.S. long prior to the tub-overflow event, I had purchased the materials to install ceramic floor tile in the bathroom where the tub overflow occurred but, thanks to skillful procrastination, I had not yet done the installation. Since the sheet laminate in the bathroom had been removed by the remediation folks, the installation of new flooring was necessary and I decided what better time to do so than now? However, every year I get older and I decided to hire someone to do the installation and asked Vince for a recommendation, which he graciously provided. About three weeks after speaking with Dave McCorkle, Vince's recommendation, Dave started work. It only took him three days to complete the installation. Dave is a soft-spoken perfectionist and I feel blessed that he was able to do our job. His price was quite reasonable and the quality of his work is outstanding.

Vince has assembled an outstanding staff who will exceed your expectations

-Thomas W.

5 Star Rating
A nice store with lots of options for floor coverings. Also a great place to contract for repairs to your carpet, wood flooring, and stone tiles.

-Ted K.

5 Star Rating
Very pleased with the help and the end result. I get lots of compliments on my new wood floors!

-B H.

5 Star Rating
Love working with these guys! They won't do you wrong.

-Steven H.

5 Star Rating
Great selection of flooring and great installers.

-Jeff A.

5 Star Rating
Vince Marsilio runs a top-notch carpet and floor covering company! I have used personally them a number of times and the company I work for also uses West Michigan Carpet. Just about anything floor covering you can think of, West Michigan has it. Quality products, quality installation, great people. A number of other people I know have also used Vince and they are also very pleased. Highly Recommend!!! A+++

-Jeff T.

5 Star Rating
Excellent selections of excellent products installed by skilled craftsmen, all at reasonable prices. You WON'T be disappointed!

-Charlie T.

5 Star Rating
Vince and his staff are amazing! Always a joy to refer clients to West Michigan Carpet!

-Scott C.

5 Star Rating
I visited West Michigan Carpet and was given the royal treatment! They showed me what they have to offer in all areas of my flooring needs. The customer service was far beyond what I had expected. Thank you!


5 Star Rating
The staff at West Michigan Carpet in Mattawan are excellent to work with. They take their time showing you what options you have and always wear a smile. Thank you!

-Lisa B.

5 Star Rating
I would never go to another flooring store. I see no reason, since this store carried everything for our flooring project. They have great service and great installers, plus they service all of SW Michigan.